When sporting passion breeds success

Sports enthusiast and successful entrepreneur, Jacques Grobbelaar, has certainly made his mark in the South African sporting and events management industry – having already collected numerous prestigious industry and business awards both locally and internationally.

Grobbelaar is the CEO and co-owner of Stadium Management SA (Pty) Ltd (SMSA) – a management consulting firm responsible for the management, commercialisation and promotion of the FNB Stadium (now also known as Soccer City), Rand Stadium, Dobsonville Stadium and Orlando Stadium in Johannesburg. The company, which receives no government funding, is privately owned and funded and is responsible for the full financial risk and operational management of these stadia. 

With no formal qualification, Grobbelaar worked his way up in the industry through supporting various stadium-centric clients with activations and events at renowned South African venues such as Ellis Park, the Johannesburg Stadium, FNB stadium, as well as Kings Park Stadium. Prior to establishing SMSA in 2008, with co-founders Barry Pollen and Russell Stephens, Grobbelaar was involved in the coordination of events such as the Rolling Stones concert in 1992, the 1995 Rugby World Cup and 1996 African Cup of Nations.

No stranger to entrepreneurial ventures, Grobbelaar established and owned a safety and events management company – Diligence Safety & Security – over the period 1992 to 2007, where he was responsible for the management of various events hosted at large venues and stadia across the country, for over 17 years, and more recently, used his experience to consult on safety and logistics planning for the 2010 FIFA World Cup SATM.  

Grobbelaar attributes his success to the 22 years of practical experience he and his co-founders gained in the industry – from performing different roles, networking and being involved in a number of large sporting and entertainment events with international reach. “Before we launched SMSA, the sporting event industry was very small and limited to the rugby fraternity. The challenge was to transfer a wider range of event management skills to other sports, such as soccer. This is how SMSA was born – with a mission to design and deliver commercially successful projects across a myriad sports and other stadium-related events through a unique multidisciplinary model,” says Grobbelaar.

He says one of his most memorable highlights at SMSA was the hosting of their very first Soweto Derby which took place at Orlando Stadium on 20 February 2010. “The awe-inspiring influx of traditional Blue Bulls rugby fans to the Orlando Stadium in Soweto for what is considered one of the most fiercely contested matches in African football, between Kaizer Chiefs and Orlando Pirates – certainly stands out as an incredible highlight in our country’s sporting history.”

He adds that owing to the business’ success in the market, they have managed to secure long term hosting agreements with two of South Africa’s largest football clubs, Kaizer Chiefs and Orlando Pirates as well as music concert promoters, Big Concerts.  “Our business is now at its most advanced stage of growth and we want to be globally recognised as a top, internationally-acclaimed full-service sports and events management firm,” he says.

His advice to fellow entrepreneurs is to “break all the rules”, encouraging them to think out of the box, be unafraid to break the mould and break all the rules of conventional wisdom. “Great entrepreneurs are revolutionaries – so aim to revolutionise the way you think, the way you do, and the way you see your business.”

Jacques Grobbelaar is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on his business, please visit the Stadium Management SA website: www.stadiummanagement.co.za

The local entrepreneur enhancing the fashionista in plus-size women

Incessantly frustrated by the limited range of fashion available to the fuller-figured woman, Limpopo-born and Pretoria-based Ouma Tema began designing and creating her own clothes and sharing images of her creations on social media. After fielding a continuous stream of questions from friends and fellow plus-size ladies around where she purchased her outfits, Tema knew she had tapped into a gap in the market and launched her own fashion brand targeting plus-size women.

After starting out in Tema’s garage six years ago, Plus-Fab is today a fully-fledged production factory employing 16 people. It is one of the most sought-after designers for plus-size women in South Africa and neighbouring African countries, distributing and selling through fast-growing retail chain – The Space.

Tema says that social media has played a major role in the business’ growth and success over the years. “In order to ensure a marketing strategy is successful, you need to know who your clients are and where to find them. It is also essential to be able to communicate with this client base in their home language. Our marketing strategy is very much rooted in social media because we know that this is the best way to reach our target market.”  

Although known for its timeless patterns, Tema makes certain that the Plus-Fab range is not only timeless and comfortable, but also fun and confidence boosting. “We create a range of clothing that embraces, as opposed to covering up curves. Each outfit should be a statement while still maintaining a timeless sense of style and flair.

She says that she was inspired by the stories of iconic South African women such as Saartjie Baartman. “These women were shunned and even ostracized because their physical stature did not conform to the ‘norm’. Geared towards the fashion savvy, modern day plus-size woman who is looking for plus-size fashion that not only fits but accentuate her curves, Plus-Fab is focussed on dispelling the notion that plus-size women should not look fabulous and sexy.”

As Plus-Fab continues to take the South African plus-size fashion for women industry by storm, Tema is excited about the future prospects of the business. “We currently stock 10 stores across the country, covering Gauteng, KwaZulu-Natal, the Western Cape and the Eastern Cape, and are always looking for opportunities to grow Plus-Fab’s footprint, both in South Africa and abroad. The most recent development in this respect has been the opening of our online store to neighbouring countries.”

Ouma Tema is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on her business, please visit the Plus-Fab website: plus-fab.com

Failure is a stepping stone to success

Located in Pietermaritzburg, iLawu Hospitality Group was founded in August 2009 by Siphiwe Ngcobo. What began as a humble five bedroomed B&B has expanded to become one of the most well-recognised hospitality and catering brands in KwaZulu-Natal, encompassing a guesthouse, an inn, a boutique hotel and studio apartments, a recently launched 4-star lodge in Newcastle and a food service division which is servicing corporate, government and leisure events across the region.

This, however, was not Ngcobo’s first entrepreneurial venture. From operating a tuckshop out of a container in a township, to embarking on a tech business that failed dismally and ultimately saw him blacklisted as a result, Ngcobo says that entering the hospitality industry was never something he’d planned.

“The iLawu journey began when I started investing in property within the Imbali township. I was fortunate in that I began investing in 2005, at a time when property prices were low, which allowed me to make favourable returns. When I wanted to expand my portfolio, I came across a property that I felt would do well as a B&B, which is what initially shifted my focus from rental property to holiday accommodation and hospitality.”

This decision was based largely around the position of the property, and the demand in the area. “Pietermaritzburg, which is the capital city and sport capital of KwaZulu-Natal, is synonymous with the Midmar Mile, the Comrades and the Dusi Canoe Marathons. I knew that these sporting events, along with other events that took place throughout the year, would create a demand for quality, yet affordable accommodation in the area.”

Ngcobo points out that back then, he had no formal training in the hospitality industry. “I had no experience or training when I decided to embark on this business, and everything I now know in the industry, I learnt on my feet through personal experience along the way. In the beginning, I was running the show on my own, which meant I was a housekeeper, a receptionist, a night manager, as well as being in charge of sales and marketing – it was not an easy time.”

It wasn’t long, however, before the business gained traction and Ngcobo found himself having to expand to keep up with the growing demand. Today, Ngcobo employs close to 100 people across a diverse portfolio of accommodation offerings that cater to many different markets, from corporate and government, to leisure groups looking for quality facilities with exceptional services, to locals looking to host elite events.”

Siphiwe Ngcobo is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on his business, please visit the iLawu Hospitality Group website: www.ilawugroup.co.za.     

Faith and a detailed business plan key to entrepreneur’s success

After leaving a successful job and steady career path while supporting a wife and a 13-month-old baby boy, Joe Hamman started his business, Novus Group, on his 35th birthday using his life savings. His dream was to one day become the preferred provider of media monitoring and analysis in South Africa. The universe, however, had different plans, and Hamman’s entrepreneurial spirit and resilience was put to the test right off the bat.

“Within the first month of my business, I was dropped by my US product supplier, sued by my previous employer for restraint of trade and crashed my car into the back of a stationary vehicle. Mentally and physically, I was in a bad space, having lost all my confidence,” says Hamman.

Then something happened that changed everything. One of Hamman’s friends and former clients called to find out how the new business was going – a question he answered honestly. “I broke down and explained that I had made the biggest mistake of my life and that my family will likely be living on the street within the next few months.

“My friend and his wife, to my surprise, told me that they believed in me and my plans, and were willing to invest up to R1 million in my dream, but they needed me to come up with a detailed business plan and then ‘pitch’ the idea to them the following week.”

Over the next week, Hamman threw himself into developing this business plan, specifying every last detail from software specifications to potential client research and profit estimations. “I pitched the idea to them and while they approved it in principle, they said they needed me to take it one step further. I needed to get three quotes from software developers to get the software built.”

In the end, Hamman’s friends did not invest any money into his business. “In hindsight, I don’t think they ever planned to, but what they did was better than any funding I could have received – they forced me to focus my thoughts, which in turn, restored my hope in myself and my dream.”

In just 36 months, after a very rocky start, Hamman has managed to turn things around for Novus Group. “Today, I run a successful business employing 58 people and servicing close to 350 clients. Our client base is growing almost daily and we have recently signed an agreement that makes our product the exclusive product of choice for one of the biggest media monitoring companies in the world.”

Joe Hamman is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on his business, please visit the Novus Group website: novusgroup.co.za.

Finding the gap in an established market

Dirk Coetzee and Associates was born out of the growing need for taxation services specifically catering to the fiduciary industry. About two and a half years ago, when the Tax Administration Act was signed into law and tax services to a deceased estate could thereafter be loaded as a separate claim against the estate, the executor’s office did not have the capacity, time or know-how to deal with the growing fiduciary demand. Lifelong friends, Merwe Moelich and Dirk Coetzee, saw the gap in the market that the legislative change had created and jumped on it, establishing a company in 2014 that specialises in deceased estates, trusts and high net worth individuals.

“About 90% of our clients are from the fiduciary industry, made up of two of South Africa’s big four banks, as well as attorneys on the service provider panels of these banks. The other 10 % is made up of small business clients and individual income tax clients,” says Moelich.

Currently, Dirk Coetzee and Associates is the only tax service provider of its kind in South Africa to have successfully negotiated and established the most weekly appointments with all the South African Revenue Service (SARS) branches in the Western Cape to attend to their clients’ tax matters.

Moelich explains that a normal tax practitioner gets on average a one hour appointment per month at SARS, in which a maximum of 10 cases could be handled. “It was a major challenge to convince SARS that our business could simply not be classified as normal tax practitioners, because we handle such a high volume of cases, and on behalf of corporate executors. After tireless negotiations with the Western Cape Government and SARS for more set appointments, we are now able to handle approximately 400 cases per month. We are also in the process of arranging additional appointments in other provinces to meet the growing demand and workload.

To have found a niche market in the tax services industry is something very rare, says Coetzee. “The core of our work consists of the submission of income tax returns for deceased estates and trusts. All of our systems are implemented to align with the Standard Operating Procedure of SARS. We are also members of The Fiduciary Institute of South Africa (FISA), which helps us to stay abreast of any developments in this industry.

“Any changes to these procedures are communicated to us immediately, and our systems adjusted accordingly,” he adds.

With regards to their marketing and sales recipe, Moelich and Coetzee believe that actions speak louder than words. “From the start, it was established that in our field, the most effective marketing tool would be our service delivery, which includes quick feedback and frequent reporting to our clients. We identified that the administrators from the fiduciary industry were getting little or no feedback on their instructions from their current service providers, and we therefore made it our mission to provide frequent feedback, and reply to any queries within 24 hours.

“We would start with a certain branch of a trust company or attorney, prove ourselves, and then later approach further branches to offer our services. This strategy has proved successful and almost all the growth experienced has been due to positive word of mouth from current clients.”

Merwe Moelich and Dirk Coetzee are finalists in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on their business, please visit the Dirk Coetzee and Associates website: www.dcoetzee.co.za.

Leaving positive impact through sustainable solutions

Matleng Energy Solutions (Matleng), an energy solutions business, was founded by CEO Corrie van der Wath and chairperson Nelisiwe Magubane in 2014, and has since grown to incorporate Pendo Energy Solutions (Pendo), a subsidiary business, which focuses on turnkey engineering solutions.

Matleng is committed to solving clients’ energy related challenges through effective implementation of new and/or existing technologies.  Core services range from feasibility studies, planning and design, to construction with the aim of adding value to their clients and communities. “We believe optimizing energy solutions is the key to unlocking development on the African continent, and the emphasis of our offering is to serve the country’s communities,” says van der Wath.

To illustrate this, Magubane points to one of the current projects the business is involved in where the creation of large scale infrastructure will be supplying energy to 24 000 households based in previously disadvantaged settlements, resulting in around 125 000 people being supplied with electricity. “Our vision is to be the leading specialist in delivering cutting edge business and energy solutions with a special focus on the development of women, whilst being conscious of our social impact,” she adds.

In conjunction with their business, Matleng supports a student development programme and a Women in Energy Initiative respectively in conjunction with Resolution Circle and the AMEU (Association of Municipal Electricity Utilities). The student program identifies young professionals in the engineering learning environment to complete an internship programme within their company. “We are involved in various onsite development programmes to employ and develop identified individuals from the community in the areas of project execution,” says van der Wath.

“We also offer an Entrepreneur, Leadership and Management programme (e.g. Women in Energy) which provides mentorship and coaching for candidate engineers & energy specialists,” he explains. “We are currently mentoring 60 women in the programme, and this number continues to grow as the benefits of this mentorship become more widely known.”

Given their industry, Matleng’s biggest competitive advantage is their trusted and close relationship with the individuals that operate within their business network. The company builds and maintains long-term relationships by being loyal and dedicated to providing excellent service, underpinned by an ongoing commitment to unearthing energy opportunities on the continent. “We differentiate ourselves by servicing our clients from a human capital point of view, rather than the clinical service that the engineering industry is often associated with.  In all our interactions, we aim for a win-win approach so that all stakeholders gain,” continues van der Wath.

This value driven business approach has contributed to Matleng’s growth of 27,1% over the last financial year stemming from accumulated projects which exceeded the value of R5 billion in construction value. “We have consistently committed to leaving a lasting positive impact on the communities that we serve, not only through our work, but our numerous development programmes and implementation of sustainable solutions,” concludes Magubane.

Corrie van der Wath and Nelisiwe Magubane are finalists in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on their business, please visit the Matleng website: www.matleng.com

Doing good is good business

The roots of Iyeza Health date back to 2013, when Iyeza Express – a bicycle courier company that delivered chronic medication from health clinics in Khayelitsha to patients’ homes’ – was founded by Sizwe Nzima. Back then the business had just one customer – his grandmother. Iyeza means both “it is coming” and also “medicine” – a fitting name for a company committed to delivering essential, life-saving drugs.

Iyeza Express then evolved into Iyeza Health, a specialist health logistics company that delivers chronic medicine to over 1000 people in the Khayelitsha area. The business has recently diversified and now also serves the private sector, having secured contracts with medical aid companies, which enables them to further link their logistics services with doctors, clinics and hospitals, as well as patients.

Co-owner of Iyeza Health, Siraaj Adams, says that through supporting health systems currently in existence, the aim is to continually strengthen and enhance health programme sustainability in local communities. “The business seeks to ensure seamless integration across the health services system in terms of drug prescription, review, dispensing, provision and delivery, including a fully-tracked health logistics service that allows people to monitor the door-to-door delivery of medicine.”

Over time, Nzima and Adams have diversified their business model to include digital healthcare software and medical devices. “We wanted to expand our service offering to assist people with diagnostic self-testing at home and, in doing so, to provide a convenient channel for proactive and preventative screening and care.”

In order to do this, the entrepreneurs developed a web-based platform which enables customers to order HIV self-testing kits online. “Through this system, we are able to offer accessible alternatives to the current status quo in the pharmacy distribution and supply chain. There is also a medical aid claim functionality built into the platform and we are able to distribute nationally within two working days.

Iyeza Health’s web-based platform is now the leading e-commerce platform for HIV self-testing in South Africa, with over 3000 kits being distributed per month. In addition to this, through their Digital Development Unit, the company has rolled out several platforms for the National Department of Health.

Nzima and Adams remain committed to changing the face of public health in South Africa. “We intend to continue to develop useful clinical mobile applications to improve health management in poor communities and also aim to improve access to self-testing diagnostics devices that encourage screening and early detection of disease in community health settings.”

This driven entrepreneurial duo are finalists in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on their business, please visit the Iyeza Health website: https://www.iyezahealth.co.za/.

Building jobs from the ground up

Africa Biomass Company (ABC) was established by Willem van der Merwe in 2004 originally as a specialist, high risk tree felling company with wood chipping as a small sub-division. However, after realising that it was common practice for unwanted trees to be cut into fire wood and sold or discarded in a municipal dump, van der Merwe discovered a gap in the market and jumped at the opportunity to repurpose his service to offer land clearing and waste wood recycling in order to produce biomass.

“In the forestry industry, when the wood from trees is harvested, more than 45% of the tree is wasted,” explains van der Merwe. With this in mind, he came up with the idea for his business – capitalising on wood that was not being utilised and repurposing it in hopes of minimising its effects on the environment.

In 2007, offering a viable and eco-friendly solution for unwanted waste wood became the main focus of the business, and from 2009 it expanded by 30% growth per year. Fast forward to 2017 and ABC is still one of the major role players in the industry. Because of this, the company has been named the authorised dealer for Bandit Industries – one of the largest manufacturers of waste recycling equipment in the world and marketed in over 120 countries.

Van der Merwe has also taken up the opportunity to assist large fruit farming enterprises across Southern Africa with the recycling of their crops – a massively sustainable market in need of environmentally friendly wood recycling solutions. “As a permanent crop typically has a lifetime of around 15-25 years, a farmer usually needs to replace about 4-5% of his production area every year,” explains van der Merwe. “In order to assist, we remove the necessary section of the orchard, recycle it and present the recycled biomass back to the farmer. If the waste wood is unwanted, we transport it from the site to avail it for other potential buyers.”

ABC does not only aim to save the planet one tree at a time, van der Merwe’s goal is to better the lives of his staff by training and upskilling them and ultimately placing them in a department within the business in which they excel. “At ABC we believe in the concept that the standard of living of each employee should be improved by the fact that he or she is part of our team. This is achieved through training, teambuilding and a healthy work environment,” adds van der Merwe.

Acknowledging that none of his employees previously possessed the skills required to perform the job, since ABC is the first of its kind in the industry, van der Merwe is committed to train his staff and create employment.
Considering the 130 jobs that have been created at ABC, van der Merwe says he will only recognise himself as being a success if he can ensure that ABC has added value to each of his employees’ lives since they started at the business.  

Willem van der Merwe is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on his business, please visit the Africa Biomass Company website: www.chipper.co.za

Financial services group providing holistic approach to the funeral industry

The Icebolethu Group is today a prominent financial services conglomerate of seven company divisions that together offer customers an all-encompassing funeral services offering. Much like a one-stop-shop for funerals, the business is able to take care of all funeral-related needs, from the tombstone and event catering to floral tributes, funeral policies and philanthropic requests. The Icebolethu Group even owns a private cemetery as part of its diverse product offering.

None of this would have ever been possible, however, if ex-educator Nomfundo Mcoyi hadn’t have made the bold decision back in 2008 to venture into the industry after identifying a gap in the local funeral business.

“I was motivated by the need for a reputable funeral service provider that caters for all and, as such, started Icebolethu Funerals – a funeral parlour – with a group of just five people in 2008. Through hard work, unwavering dedication and ambition, Icebolethu Funerals is now a very well established business, and continues to operate as the backbone company of the Group which now has 43 branches in and around the KwaZulu-Natal province.”

Icebolethu Funerals has even opened a branch in the United Kingdom to cater for the needs of South Africans and people from the SADC region living in the UK, says Mcoyi. “This cover offers funeral arrangements, whether it be in the UK or country of burial repatriation, catering and tombstone. It allows policy holders living in the UK to cover themselves, as well as those that are back at home.”

In the funeral policy business, Mcoyi explains that it is all about tapping into as many communities as possible. “Insurance is a numbers game and without numbers, a business won’t make money. Through aggressive advertising and marketing strategies, unique branding, and consistently excelling in our service offering, we have managed to capture a large portion of a highly competitive South African market and continue to capitalise on the growth within the funeral industry.

When asked about her future plans for the business, Mcoyi says she has her eyes set on Cape Town. “We’ve now captured the market in KwaZulu-Natal and have an international Icebolethu Funerals branch in the UK. My next stop will be Cape Town because I’ve studied the funeral business in the region and have yet to see anybody do what we do in terms of offering a holistic funeral services solution.”

Nomfundo Mcoyi is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARETNRS. For more information on her business, please visit the website: icebolethugroup.co.za

Building a business from the inside out

Nowadays, brands spend so much money on marketing and advertising but often forget about the employed workforce who have to implement what is communicated to the outside world. This is according to creative strategist, Lindy Scott, who is the Managing Director and founder of Conceptual Eyes – a Gauteng-based creative agency specialising in corporate internal communication.  

Identified as one of the top 40 women in the meetings, incentives, conferences and events (MICE) industry, 29-year-old Scott, who has a background in Fine Art, Digital Marketing, Strategy and international teambuilding experience, says that Conceptual Eyes designs and implements business content throughout an organisation.

“We focus on ensuring that the entire team is aligned with the company strategy, as well as preparing  employees on what to expect and deliver, and that they have a full understanding of what the business objectives are. This is achieved through visual tactics and strategy workshops with employees, who then build the business outwards.”

Through this process, Scott says that employees often have the solutions to problems currently plaguing a business. “Internal staff will often recognise and wrestle with potential issues long before senior personnel are aware of them. By creating a platform for discussion, we allow employees at all levels to share their insight, which often results in the implementation of simple, yet practical solutions. The value of this cannot be emphasised enough.”

Furthermore, the agency inspires creativity, promotes healthy internal communication, and helps to create a positive organisational culture. “Conceptual Eyes is lean, fast and able to draw creativity out of both employees and stakeholders. By investing in each individual, businesses will reap tremendous and often surprising rewards. Anyone can be creative, even if they are not artistic.”

To date, Conceptual Eyes has secured an impressive client list, including large mining companies, a variety of large corporations in the financial sector and the Glasgow Caledonian University, amongst others.

Scott’s vision for the business is to create a global footprint and add value to every delegate they engage with. “Conceptual Eyes is planning on opening a division in the UK in 2017 and have recently launched the Conceptual Eyes Creative Academy – a 360 degrees approach to strategic thinking – which we’ve based off of the business’ very own methodology. With this, we hope to continue empowering our clients and their employees to be more creative, designing and facilitating the process of creativity for the business.”

Lindy Scott is a finalist in the 2017 Entrepreneur of the Year® competition sponsored by Sanlam and BUSINESS/PARTNERS. For more information on her business, please visit the Conceptual Eyes website: conceptualeyes.co.za.